“I’ve been a Comcast technician for 19 years in Spokane and have probably served nearly 30,000 customers during that time. I can tell you that every job is different, and every customer is different. I try to talk and connect with all of them. When I walk in the door to serve you, I try […]
Shakira Shanks Tapped to Oversee Customer Experience in Washington
We are proud to name Shakira Shanks as the new Director of Customer Experience in Washington, where she will oversee customer experience for all lines of our business statewide. Before joining Comcast, Shanks worked at Verizon for 20 years, in roles spanning customer experience, retail and management, including leadership of a 1,000-person team responsible for […]
From Installing Internet to CPR: Comcast Technician Saves Life on the Job
As Robert Helm arrived in Seattle to complete a customer install on Monday, October 5, he anticipated an average day. Help a customer promptly, provide warm and friendly customer service with a smile, and then head to the next job. What he got instead was an opportunity to make a lasting impact on someone’s life, […]
We’re Opening Seven New Xfinity Stores In Washington
By Vicky Oxley, Vice President, Sales & Marketing, Comcast Washington I’m excited to share that we are planning to open seven new Xfinity Stores in Washington by the end of 2020. Thanks to a more than $4 million investment, we recently opened new stores in Aberdeen, Ballard and Kent, and will place additional retail locations […]
Comcast Increases Internet Speeds for Most Customers in WA State
Comcast is increasing download speeds for some of its most popular Xfinity Internet packages for customers in Washington state. Download speeds for our performance tiers will jump from 60 Mbps to 75 Mbps, while the Performance Pro tier will increase from 150 Mbps to 175 Mbps. The Blast! tier will move from 250 Mbps to […]