While our Comcast technicians are at homes and businesses installing equipment and addressing service issues, they go above and beyond in the field, unbeknownst to the customers and neighbors they serve each day. Our technicians complete hundreds of thousands of customer appointments each year, which means a lot of time in our local communities across […]
Hot Tips for Customers: How Heat-Related Power Outages May Impact your Service
With record temperatures forecasted in Washington through the next several days, the increased use of air conditioners and other cooling equipment can stress regional power grids. While utility companies in our state plan to avoid power outages and quickly resolve any outages that do occur, service interruptions are possible. Comcast’s Internet, TV and telephone services […]
Comcast Tech Saves Life at Spokane Apartment Complex
“I’ve been a Comcast technician for 19 years in Spokane and have probably served nearly 30,000 customers during that time. I can tell you that every job is different, and every customer is different. I try to talk and connect with all of them. When I walk in the door to serve you, I try […]
Shakira Shanks Tapped to Oversee Customer Experience in Washington
We are proud to name Shakira Shanks as the new Director of Customer Experience in Washington, where she will oversee customer experience for all lines of our business statewide. Before joining Comcast, Shanks worked at Verizon for 20 years, in roles spanning customer experience, retail and management, including leadership of a 1,000-person team responsible for […]
From Installing Internet to CPR: Comcast Technician Saves Life on the Job
As Robert Helm arrived in Seattle to complete a customer install on Monday, October 5, he anticipated an average day. Help a customer promptly, provide warm and friendly customer service with a smile, and then head to the next job. What he got instead was an opportunity to make a lasting impact on someone’s life, […]