The Everett Herald recently wrote a profile of our call center there; the story is, as far as we know, the only story recently to explain how Comcast supports its technicians when they are in your home. You can read the story here. Our favorite quote comes from the director of the center: “We used to […]
UW grad who heads customer experience journey at Comcast discusses our focus on the customer
At Comcast, we’re passionate about striving to provide the best experience for customers. The chief customer experience officer is a University of Washington graduate named Charlie Herrin who works from the company’s Philadelphia headquarters. Charlie was interviewed recently by a Puget Sound blogger, Jeanne Bliss, who is one of the nation’s experts in the nitty gritty of how companies approach improving […]
XFINITY Mobile begins retail rollout in 13 Washington XFINITY Stores
Comcast’s New Wireless Service Available in Auburn, Bellevue, Bellingham, Everett, Federal Way, Lynnwood, Olympia, Puyallup, Redmond, Seattle at South Lake Union, Spokane, Tacoma and Tukwila. Xfinity Mobile, a new wireless service designed for the way people use their phones today, is now available in 13 Xfinity Store locations across Puget Sound and Spokane. Comcast is introducing the […]
Comcast to increase Internet speeds for Performance plan customers in Washington State at No Additional Cost
Comcast today announced it is increasing the speeds of its Xfinity Internet speed package – Performance Internet – for existing customers in Seattle, Spokane and other areas in Washington State at no additional cost. Performance Internet customers will see their download speed increase from 50 Mbps to up to 70 Mbps. Customers can expect to […]
Comcast Opens New, Larger Xfinity Store in Olympia, Washington
On Monday, Jan. 9, 2017, Comcast opened a new XFINITY™ Store in Olympia. The Olympia store is the latest store opening as part of a larger effort to improve the customer experience. The new XFINITY Store is in the Target Place Shopping Center, 2915 Harrison Ave. NW, Ste. 200, directly next to Target. More than double […]