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Comcast, State, Local Officials and New Employees Celebrate Grand Opening of Spokane-area Customer Support Center

4 years ago

Comcast’s Liberty Lake Center of Excellence creates more than 700 new jobs, including positions for military veterans and their family members As part of its ongoing commitment to reinvent the customer experience, Comcast in mid-September 2016 celebrated the grand opening of a new 80,000-square-foot Center of Excellence in Liberty Lake. The state-of-the art facility houses 470 […]

Filed Under: 2016 News Releases, All News Releases, Customer Experience
Tagged With: #ComcastCX, #SpokaneJobs, Comcast Call center, Comcast Liberty Lake, Comcast Spokane, Customer Experience, customer service, Liberty Lake, Liberty Lake Call Center, Liberty Lake Center of Excellence, National Center of Excellence Spokane, Spokane, Spokane Call Center, Spokane Center of Excellence

Spokane “Meet and Greet” for Job Candidates is Big Success

6 years ago

screenshot from kxly story

The “meet and greet” for potential job candidates on June 9, 2015, for our planned Spokane Call Center was a huge success. We wanted to share two videos. Above, you can see how KXLY saw the event. As you will view, they placed a big emphasis on our emphasis on hiring veterans. Meantime, our video producer, […]

Filed Under: All News Releases
Tagged With: centers of excellence, customer service, Spokane, Spokane Call Center, Spokane Center of Excellence

Comcast Announces 675 jobs Planned for a New Call Center in Spokane Area

6 years ago

screenshot of KHQ segment

There was excitement in the air in Spokane as Comcast General Manager Ken Watts announced this week that the company would create 675 new jobs in the area at a brand new call center. The announcement was front page news in Spokane, and the source of a long video segment on the city’s largest TV news […]

Filed Under: 2015 News Releases, All News Releases, News Releases
Tagged With: call center, customer service, Liberty Lake, local call center, Spokane, Spokane Center of Excellence, Spokane Valley

Help Yourself to Comcast’s Self-Service Features

8 years ago

The Comcast logo

Comcast offers you a bunch of ways to take control of your account 24/7 and get the most of what you pay for. We filmed these four videos here in Washington in order to explain a few of our favorite Self-Service features and introduce some of the 3,500 employees who serve you here. ___ This first […]

Filed Under: All News Releases, Self-Help
Tagged With: Broadband Internet access, comcast, Comcast Alerts, customer service, DVR, How To, Online Bill Pay, video, Washington, Xfinity self-service

Intro to the Intern: Holly Martinez

8 years ago

The Comcast logo

During the first week of my PR internship at Comcast, I found myself at the Lynnwood call center with customer service representative Michelle Hood. The call center, which is referred to as the Center of Excellence, is located on the bottom floor of the Lynnwood building but looks completely different than the office space where […]

Filed Under: All News Releases
Tagged With: call center, Center of Excellence, comcast, customer service, Denver, Intern, Lynnwood, Public Relations, Seattle University, Star Wars

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Customer Experience

From Installing Internet to CPR: Comcast Technician Saves Life on the Job

3 months ago

As Robert Helm arrived in Seattle to complete a customer install on Monday, October 5, he anticipated an average day. Help a customer promptly, provide warm and … Read More...

Community Impact

First WiFi-Connected Lift Zones in Washington Open in Spokane and Snohomish Counties

1 month ago

Well before the pandemic, we understood that access to an Internet connection is fundamental to the well-being of children and families in Washington. For … Read More...

Comcast Business

Apply Now: Comcast RISE Initiative Provides Support to Washington BIPOC Business Owners

2 weeks ago

Small businesses are the backbone of our communities, and right now, more than ever, small businesses owned by Black, Indigenous, and People of Color (BIPOC) … Read More...

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