Service Interruptions
Weather and power outages may affect your Xfinity or Comcast Business services in Washington state. During severe weather, the two most significant impacts are commercial power outages and damage to our network. Our network maintenance technicians work around the clock and use our resources to restore services as quickly and safely as possible. We also work in advance to prepare for these significant weather events by calling in more work crews, bringing in generators, and taking additional steps to ensure our systems, networks, and operations centers are resilient.
Severe Weather
Storm Season in the PNW
Storm season in the Pacific Northwest typically occurs during the fall and winter months, from October through March. This period is characterized by frequent rain, strong winds, and occasional ice and snowstorms due to the region’s proximity to the Pacific Ocean and its weather patterns. While the storms can vary in intensity, the late fall and winter months, particularly November through January, often see the most powerful storm systems.
What we do to prepare
Weather and power outages may affect your Xfinity or Comcast Business services. When storms and severe weather are forecasted by the National Weather Service, we work in advance to prepare by calling in more work crews, bringing in generators, and taking additional steps to ensure our systems, networks, and operations centers are resilient. We also partner with local power crews in outages and severe weather.
What we do to Restore Your Service
During power outages, our technicians work tirelessly to restore your service quickly and safely. However, first responders and utility companies take priority. We can only start repairs once the area is safe and power is restored. This means electricity must be back in both your neighborhood and our network before we can restore your internet. You might not see our technicians nearby because the power outage impacting our network could be outside your neighborhood. Once electricity is restored, we recommend that you restart or reset your devices, including wireless gateways, modems, routers and cable boxes.
Storm-Ready WiFi gives you peace of mind that you’ll be able to maintain connectivity at home, as it provides a seamless connection with auto failover. When the power goes out, your Xfinity network is automatically transitioned to cellular back-up so you can continue the Internet. For more details about Comcast’s Storm-Ready WiFi click here.
Recommendations & Tips
We understand that any time without service can be frustrating, and we appreciate your patience. When such events happen, please know you can always check for outages or fix common service issues at xfinity.com/status or the Xfinity app. You may also visit the main page of our Comcast Blog for frequent updates about your service during storm-related power outages.
Additional Helpful Tips & Safety Precatuions
Plug TV’s, modems, and cable boxes into a surge
protector to prevent damage.
Keep your phone dry and easily accessible.
Keep your phone battery charged.
Customers should always stay clear of downed power
and cable lines in the interest of safety.
Make sure emergency phone numbers and emails are
programmed in your phone.
Be Prepared
Sign Up to Receive Text Alerts
Log on to your account at xfinity.com/myaccount or via the Xfinity app and make sure your contact information is up to date. Please provide us with your mobile number so we can send you text alerts before there is an outage and afterward when your services are restored.
Download or Login to the Xfinity app or Comcast Business My Account
Get updates on outages, report service interruptions and see when your service is expected to be restored. Double check that we have the right mobile number so we can contact you quickly with updates.
What are Utility Easements?
Utility Easements are one of the most common types of easements for private property, which generally allow public utility companies access to the property for the purpose of installing, repairing and maintaining utility equipment. These include: overhead electric, telephone and television lines, underground electric, water, sewer, telephone, and cable lines. They exist because it’s significantly more efficient for utility companies to run lines in straight lines through neighborhoods rather than around individual parcels of land.
When services are down, you may notice Comcast trucks in your neighborhood. Our teams will work to restore services to get everyone back online as quickly as possible.
Our team will always provide company identification when making contact with you to ensure your safety before accessing our equipment.
In the event we are unable to reach you, we will still need to access the utility easement located in your backyard or sometimes even a neighbor’s to make necessary repairs to restore services for the neighborhood.
We recognize you may not be a Comcast customer, please know that our teams are here to help. Your neighbors and community will thank you. Let’s work together to keep everyone connected!
Frequently Asked Questions About Your Service
While the power to your home may be on, parts of our network that provide your Xfinity service may be in areas where the commercial power is unavailable, leading to a disruption of service. Once power is restored to those portions of the network, we will restore service ASAP when it is safe to do so.
To verify that this is the case, you can try unplugging your Xfinity equipment from its power source, waiting five seconds, and plugging your equipment back into the power source.
Please be assured that we are working to restore service as quickly and safely as possible. Get outage updates for your area and information about your Xfinity service by visiting the Xfinity app. Comcast Business customers can visit business.comcast.com/myaccount.
If your service is down, check My Account or the Status Center first to see if there’s a known outage in your area. If it shows an outage for your address, there is no need to call, as we’re monitoring our network and will work quickly to restore your service as soon as conditions are safe.
It is possible and quite likely that during storm recovery, not all services will be restored at the same time and there are times when you will need to report service interruptions.
You may notice some temporary service interruptions while our technicians work to get everything repaired.
Even though your neighbor may have service, it’s possible that your home receives its Xfinity connection from another part of our network that has been affected by an outage event. Crews will restore services as quickly as possible.
Check My Account or the Status Center to see if an outage has been reported for your address. If your services are out, but it’s not reported, please notify us of your outage within My Account or by calling 1-800-XFINITY (1-800-934-6489). Comcast Business customers can visit business.comcast.com/myaccount.
