We are proud to name Shakira Shanks as the new Director of Customer Experience in Washington, where she will oversee customer experience for all lines of our business statewide.
Before joining Comcast, Shanks worked at Verizon for 20 years, in roles spanning customer experience, retail and management, including leadership of a 1,000-person team responsible for addressing customer escalations and supporting frontline operations.
“Our goal is to deliver a simple, consistent, and excellent service experience that exceeds the needs and expectations of Comcast customers in Washington,” said Rodrigo Lopez, Region Senior Vice President, Comcast Washington. “I am delighted to have Shakira Shanks as our new Customer Experience Director. She is the leader we need to meet that commitment.”
Shanks has a Bachelor of Arts in Social Science and Human Development & Criminal Justice from Washington State University. She is a valued member of two Comcast employee organizations; the board of the Washington Region Black Employees Network and on the West Division Diversity, Equity, and Inclusion Council. She is also a member of the Urban League of Metropolitan Seattle Young Professionals network.
Comcast is deeply committed to Washington, where 4,000+ employees serve more than 1.6 million residential and business customers throughout our state footprint. Comcast is Washington’s leading provider of XFINITY video, high-speed Internet, “smart home” and phone services. Our Comcast Business team offers Ethernet, Internet, WiFi, Voice, TV, and Managed Solutions to help businesses transform with technology.
Since 2011, Comcast has invested $2.5 billion in Washington to build, enhance, and maintain our systems, networks, and infrastructure. As a result, we have been able to continuously increase the features, capacity, reliability, and performance we offer our customers. Comcast has invested billions of dollars in its network, locally and nationally, to meet consumer demand, and it has now increased speeds 18 times in the last 18 years, delivering speeds in most of Washington State from 15 Mbps up to 1 Gbps for residential customers and up to 10 Gbps for business customers.