Comcast customers in Spokane who are in storm-damaged areas should please call us to report if their electricity is on, but Xfinity services are off. Your report is an important way for us to know that your home has suffered damage beyond its electrical services.
Comcast crews are going to continue following after power crews today (Monday) as well as setting up generators and other workarounds to restore service in badly damaged areas. We estimate roughly 1,000 customers remain affected by the weekend storm, mostly due to lack of electricity. Just as last week’s storms, there are heavily forested rear yards and other areas where power crews may need days to get power back.
This morning, we’re particularly active along North Country Homes Boulevard to the 2/395 Y and Whitworth University area, and we’re already planning what repairs we need to do in the Newman Lake area when power is restored.
Ninety-nine percent of the time, Xfinity services are restored when power is restored. So if your power is back up, but Xfinity products and services are not, please perform a powercycle of your Internet or video equipment; if that’s not effective, please call 1-800-XFINITY (1-800-934-6489). If you reach a recording saying we know you have an outage, then we know about it, but if not, this is a chance to report the problem.
The first teams in after a severe storm are electrical power crews that have to go into these areas first to restore electricity and make the area safe. We can then come in and repair damage to our plant. If your power is back on, but service is still not working, that could be because of storm damage that you, and therefore we, did not know about until now. We can’t see into every back yard; we need your help. And of course this can be frustrating, because all you the customer knows is that you had to wait just to get power back up. So we very much appreciate you taking the time to call in.
For updates and photos, please follow us on Twitter. For updates on electrical repairs from one of the utilities, visit the Twitter account for @AvistaUtilities or https://www.facebook.com/AvistaUtilities