In what is a chilling case of deja vu from last Sunday and last week, we’ve once again got extra crews in the field after a strong summer storm that did considerable damage in North Spokane. At the risk of being repetitive, we’re going to repeat what we said last week as the following is still true:
Comcast crews are swarming Spokane today to assess and repair damage from the summer storm. In many places, we’re cheering on electrical power crews that have to go into these areas first, and conducting whatever repairs we can in surrounding areas while they do their magic. We wait until electrical crews have completed their repairs and make the area safe before we move in and begin our work. As of early this morning, Avista Utilities said it was working to restore power to 34,000 homes.
In 99 percent or more of the time, when your electrical service is restored, your Xfinity services will come right back up. In some cases, it’s good to perform a powercycle to clear the equipment. If your service is still not working, that could be because of storm damage that you, and therefore we, did not know about until now. And of course that’s very frustrating, because all you the customer knows is that you had to wait just to get power back up.
We also know it’s aggravating when power to your home is back up, but not in surrounding areas, which can sometimes affect transmission of Comcast’s services. Please be assured our teams are out there to get all of Comcast’s service area in Spokane County up and running.
If your power is on but Xfinity service is out, please let us know: 1-800-XFINITY (1-800-934-6489).
There are some different area’s affected by this week’s storm; for example, it sounds like it could be several days before power is restored to the Newman Lake area.