Comcast customers in Spokane who are in storm-damaged areas are being asked to call in if their electricity is on, but Xfinity services are off. It’s a rare situation, but there’s no substitute for a customer letting us know they can either see damage now or have noticed it.
The first teams in after a severe storm are electrical power crews that have to go into these areas first to restore electricity and make the area safe. We can then come in and repair damage to our plant. The vast majority of the time, when your electrical service is restored, your Xfinity services will come right back up. In some cases, it’s good to perform a powercycle to clear the equipment.
If your power is back on but service is still not working, that could be because of storm damage that you, and therefore we, did not know about until now. And of course that’s very frustrating, because all you the customer knows is that you had to wait just to get power back up. So we very much appreciate you taking the time to call in.
If your power is on but Xfinity service is out, please let us know: 1-800-XFINITY (1-800-934-6489). If you reach a recording saying we know you have an outage, then we know about it, but if not, this is a chance to report the problem.
As of 8 a.m. Saturday, we estimate about 1,800 customers remain affected, mostly because of electrical issues. Today we’re working in a number of areas where power has come back up and there’s clear damage:
- Seven Mile area
- Nine Mile area
- Driscoll Blvd and Assembly North of Wellesley up into Lower Indian Trail
If you’re in one of the areas where the storm attacked with surgical precision and power is still out, you probably know it because there are trees scattered around like grass clippings. Two areas that had a lot of damage, and power crews continue to work, are Lower Indian Trail and Wandermere Heights and Wandermere Golf Course area. Ditto a small area by the Spokane Country Club. Customers in that area don’t have to call because the power company and we know there’s plenty of damage. As power crews restore power, we’ll be coming in with extra teams to make repairs. There again, if your power is back up but Xfinity products are services are not, please call.
We also know it’s aggravating when power to your home is back up, but not in surrounding areas, which can sometimes affect transmission of Comcast’s services. Please be assured our teams are out there to get all of Comcast’s service area in Spokane County up and running.