Monday afternoon update: The numbers continue to improve; we now show about 25,000 customers without service, the vast majority of which are customers affected by power issues. That said, we know if you are one of those customers without service, the situation is not OK. We will continue to work hard today, and throughout this week as power returns, to get everyone on the network.
Here are some updates from our regional offices whose areas were hardest-hit by the storm and ice. Just because we don’t list an area doesn’t mean it isn’t getting attention. We just asked our field supervisors to list some of the places where crews spent time today, will spend time tonight and if needed, spend time tomorrow. The video above gives you just a sampling of what’s going through the minds of Comcasters (and customers).
Thurston County office (based in Olympia):
We’ve brought in crews from as far away as Everett to fix individual outages and plant damage in all corners of the county. Among the challenging areas we have tackled today and continue to tackle: the areas known as East, Northwest, Northeast and Southeast Olympia, Steamboat Island, Tumwater, Lacey, Yelm, Littlerock and Tenino. We’ve been doing a lot of work in Rochester, Shelton, and the Centralia-Chehalis area. We are repairing damage we know about, and also awaiting fresh reports: every time power comes up, there’s a chance people will realize their Comcast service has not returned and there’s separate cable damage.
King County office (based in Auburn)
Among the areas we’re working are places with the power back up include Federal Way; the Maple Valley\Black Diamond\surrounding County areas and Kent and Kent Vista. We are also in many other individual communities repairing both network damage and individual lines, in communities such as Auburn, Algona, Black Diamond, Cedar Downs, Des Moines, Enumclaw, Issaquah, Maple Valley, Newcastle, North Bend, Renton and Whitecenter.
Among the areas where power is still coming up and we’d love to be doing more are the eastern side of Renton to the Issaquah/Hobart Road, as well as the Fall City area.
Pierce County (based in Puyallup):
Crews were swarming in several badly hit areas, including South Prairie, Bonney Lake, Edgewood, Graham, Lakewood, Prairie Ridge and Roy.
If your community is not listed in this summary but is in East or South King, or the Thurston or Pierce County areas, there’s a good chance someone from Comcast was there today.
Just a few reminder from previous posts:
– If your TV is on but your Internet is out, please try powercycling your modem.
– We continue to have to follow after power crews as they have to repair lines first for safety reasons. As long as power is out in some areas, we’re going to have customers out in some areas. Then there’s a lag, because it’s only when the power comes back up that someone might realize that their Comcast service has been damaged.
– If your power is on but your cable is out, it could be because there’s damage to the electrical grid around you that affects service in your area. We’re sorry when that happens.
Note: You are welcome to leave comments at this post, but we don’t monitor this site 24/7 for purposes of customer service. If you have a customer service question or report, call us at 1-800-COMCAST, email us at we_can_help (‘at’ symbol) cable.comcast.com, or reach out via Twitter to @ComcastCares. Please DO NOT use this site to report an outage.
