Comcast has about 800 employees in the field throughout Western Washington and Spokane this Saturday morning, as we all recover from the storm. Yesterday, we showed about 260,000 customers without service; as of mid-Saturday morning, we show 160,000. Most of that is due to power returning, as we explain in the post below.
The storm clearly whacked some areas more than others, so we’ve sent Seattle employees into Pierce County and Aberdeen employees into Thurston County to help out. Other crews have come up from California to get a little taste of Washington weather. We look forward to many people receiving services again today; if your service is not back yet, we beg for your patience.
Please see the post below for a lot more info. Two quick tips: One of the biggest frustrations for people is when they have power but not cable service; the post below talks about that situation and what to do. Also, sometimes what your modem needs is an old-fashioned powercycle to kick it back into work: here’s a video showing how to power-cycle your modem.
Note: You are welcome to leave comments at this post, but we don’t monitor this site 24/7 for purposes of customer service. If you have a customer service question or report, feel free to email us at we_can_help (‘at’ symbol) cable.comcast.com, reach out via Twitter to @ComcastCares, or call us.