5pm Update – Our crews are continuing to work around the clock to restore connectivity and making great progress. We will provide an estimated return of service date and time once one is available. Damage from the storm is extensive, which has created a complex environment for safely making repairs. As we mentioned earlier today, temporary repairs will take a few days, permanent repairs will take a bit longer. We appreciate your patience.
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11/27 12pm – Xfinity and Comcast Business customers in Mirrormont continue to experience internet service disruptions. Comcast technicians safely gained access to the area and to damaged sites this morning and are actively working to reestablish network connectivity. Our crews are addressing severe storm damage, including at least a dozen telephone poles which are damaged or down.
Due to the level of damage, temporary repairs will take a few days. Permanent repairs will take longer, and we will provide an estimated return of service date and time once one is available.
Our operations and network technicians are working to reconnect all our customers. We are committed to this task and won’t stop until every customer is back up and running. We know service interruptions can be disruptive, especially around the holidays.
We’ll continue to keep you informed with updates here. We appreciate your understanding as we work diligently to reconnect homes and businesses.
