12/2/24 5pm Update: Our dedicated team of technicians has restored connectivity for 90% of our customers in Mirrormont. We continue to work in the area to restore connectivity to all customers.
12/2/24 11am update: We’re making significant progress, with 80% of our network that was impacted by outages in Mirrormont now restored. However, we understand that 20% of our customers are still without service and our crews are working throughout the day to restore service to each and every one of our customers in the area.
12/1/24 9am Update – We are pleased to report that significant progress has been made. 60% of Xfinity of customers in Mirrormont who lost service are reconnected and our crews are continuing to work on getting all customers back online through the weekend.
11/29/24 5:30pm Update – We have begun splicing fiber and will begin the process of getting customers back online throughout the weekend.
11/29/24 9am Update – Our crews worked through Thanksgiving making repairs and continue to make excellent progress restoring connectivity in Mirrormont. We will continue to work through Friday, and the weekend and we will provide an estimated return of service date and time once one is available. We appreciate your patience.
11/28/24 8am Update – Our crews continued to work around the night to restore connectivity. We are making great progress. Temporary repairs are being installed; permanent repairs will take a bit longer. As those living in the Mirrormount neighborhood know, the damage from the storm was extensive and has created a complex environment for safely making repairs. We will provide an estimated return of service date and time once one is available. We appreciate your patience.
Stay current by signing up to receive texts alerts
Log on to your account at xfinity.com/myaccount or via the Xfinity app, and make sure your contact information is current. Please provide us with your mobile number so we can send you text alerts before an outage and afterward when services are restored.
Download or Log in to the Xfinity app or Comcast Business My Account. You can get updates on outages, report service interruptions, and see when your service is expected to be restored. Double-check that we have the correct mobile number to contact you quickly with updates.
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11/27/24 5pm Update – Our crews are continuing to work around the clock to restore connectivity and making great progress. We will provide an estimated return of service date and time once one is available. Damage from the storm is extensive, which has created a complex environment for safely making repairs. As we mentioned earlier today, temporary repairs will take a few days, permanent repairs will take a bit longer. We appreciate your patience.
Stay current by signing up to receive texts alerts
Log on to your account at xfinity.com/myaccount or via the Xfinity app, and make sure your contact information is current. Please provide us with your mobile number so we can send you text alerts before an outage and afterward when services are restored.
Download or Log in to the Xfinity app or Comcast Business My Account. You can get updates on outages, report service interruptions, and see when your service is expected to be restored. Double-check that we have the correct mobile number to contact you quickly with updates.
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11/27 12pm – Xfinity and Comcast Business customers in Mirrormont continue to experience internet service disruptions. Comcast technicians safely gained access to the area and to damaged sites this morning and are actively working to reestablish network connectivity. Our crews are addressing severe storm damage, including at least a dozen telephone poles which are damaged or down.
Due to the level of damage, temporary repairs will take a few days. Permanent repairs will take longer, and we will provide an estimated return of service date and time once one is available.
Our operations and network technicians are working to reconnect all our customers. We are committed to this task and won’t stop until every customer is back up and running. We know service interruptions can be disruptive, especially around the holidays.
We’ll continue to keep you informed with updates here. We appreciate your understanding as we work diligently to reconnect homes and businesses.
