1pm Update: Comcast Opens Free Xfinity WiFi Hotspots to Support Washington Residents Impacted by Storm.
To help residents stay connected as Washington recovers from storm-related power outages, Comcast’s network of more than 66,000 public Xfinity WiFi hotspots in the impacted areas in Western Washington are now available and free for anyone to use, including non-Xfinity customers.
How to Get Connected
For a map of public Xfinity WiFi hotspots, which are located both indoors and outdoors in places such as shopping districts, parks, and businesses, visit the Xfinity WiFi Hotspot Map
When a hotspot is within range, select the “xfinitywifi” network on a device’s list of available networks and launch a browser. Sign-in options will appear for both Xfinity customers and non-customers.
- Xfinity Internet customers can sign in with their account credentials and they will be automatically connected to Xfinity WiFi hotspots in their range in the future. Alternatively, they can download the Xfinity WiFi Hotspots app and sign in with their account credentials.
- Non-Xfinity Internet subscribers need to look for the “Get Connected” section and agree to the Terms and Conditions to be connected. Non-customers will be able to renew their complimentary sessions every 2 hours.
**Please note that if a user does not see the “Accept and Connect” button, the hotspot he or she is trying to connect to is in an Xfinity customer’s home and is not open to the public.
There are also a few simple, easy things customers can do now to prepare and stay connected, even in bad weather. They can start by downloading Comcast’s free mobile apps:
- Xfinity My Account — Get updates on outages and report service interruptions.
- Xfinity Stream — View live TV, get weather updates, and download shows and movies beforehand to watch offline in case you lose power.
- Xfinity WiFi Hotspots — Xfinity Internet customers can access millions of Xfinity WiFi hotspots available nationwide.
A multiple-day power outage is expected as hundreds of thousands of residents and businesses lose electricity in Western Washington due to a bomb cyclone impacting the region. Puget Sound Energy (PSE) encourages customers with critical needs to make alternate plans as the power provider works to assess the situation and restore power. If a power outage does occur, we wanted to share what you can expect.
- Electricity must be fully operational for homes and businesses so that our network can deliver Xfinity and Comcast Business services. In some cases, power outages outside of your immediate area may be affecting our infrastructure and causing service disruption in your area, which could extend the service restoration timeline.
- During this type of event, emergency services and power restoration take priority. Our technicians need to wait for utility companies to clear debris, address damage and ensure a site’s safety before we can begin our restoration efforts. We begin work immediately upon giving approval to do so. If your power has been restored but you still do not have Comcast services, please restart or reset devices, including wireless gateways, modems, routers, and cable boxes.
- Sometimes, you may have power restored but not your Comcast services. This may mean that the electricity supply that powers our network has yet to be restored in other areas.
We understand that time without service can be frustrating, and we appreciate our customers’ patience. When such events happen, you can check for outages or fix common service issues at xfinity.com/status or the Xfinity App. Comcast Business customers may contact Service Status Center | Comcast Business.
Thank you for your understanding and patience as we work through this. We will continue to provide updates as new information becomes available.
