Severe Weather Forecasted for Western Washington

Here’s What You Need to Know if Storm-Related Power Outages Impact Your Comcast Services

Western Washington residents and businesses may lose electricity as severe thunderstorms move through the region. If the power outages impact your Comcast services, here’s what you need to know.

• Electricity must be fully operational for homes and businesses for our network to deliver Xfinity and Comcast Business services. In some cases, power outages outside of your immediate area may be affecting our infrastructure and causing service disruption in your area., These outages which could extend the service restoration timeline.
• During this type of event, emergency services and power restoration take priority. Our technicians need to wait for utility companies to clear debris, address damage and ensure a site’s safety before we can begin our restoration efforts. We begin work immediately upon giving approval to do so.  If your power has been restored but still do not Comcast services, please restart or reset devices, including wireless gateways, modems, routers, and cable boxes.
• In some situations, you may have power restored but not your Comcast services.  This may mean that the electricity supply that powers our network has yet to be restored in other areas.

When such events happen, you can check for outages or fix common service issues at xfinity.com/status or the Xfinity App. Comcast Business customers may contact Service Status Center | Comcast Business.