Windstorm Power Outages Impacting Comcast Service

2/27: 10:30 am Update — Xfinity and Comcast Business services, which were temporarily impacted by power outages in Western Washington, are now restored.

2/26: 8:30 am Update – Most of our network in Western Washington that was affected by power outages is now back up. But we know some of you in more remote areas of Kitsap Countyare still having issues because of power loss and windstorm damage.

We want you to know that we’re focusing on these areas. Our technical teams are keeping a close eye on power restoration and are ready to jump in as soon as it’s safe to get to the damaged sites. We understand how urgent this is and will get your service back as soon as we can.

Sometimes, even if your power is back, your Comcast services might still not work. This could be because we’re still fixing damaged cable lines or the power that runs our network isn’t back yet. The power outage affecting our network might be outside your immediate area.

If your power is back but your Comcast services aren’t, try restarting or resetting your devices like wireless gateways, modems, routers, and cable boxes.

Our teams are working around the clock to reconnect everyone. We’re committed to this and won’t stop until all our customers are back online.

2/25: 4pm Update – With power outages continuing to impact thousands of residents and businesses in Western Washington, we want to share a few helpful tips and safety precautions.

Tips for Xfinity customers:

• We can send you text alerts with information about service interruptions or tips for restoring your services. Please log in to the Xfinity App to ensure their mobile phone numbers are added.
• Plug your TVs, modems, and cable boxes into a surge protector to protect them from damage during lightning or a sudden power outage.
• Emergency management procedures dictate that electricity must be restored first, and Comcast must receive clearance to ensure that it is safe for our crews to begin any restoration work. Should you experience a loss of service due to a power outage, local power must be restored before Xfinity video, phone, or internet services can begin working again.
• If you have electricity but not Xfinity services, we recommend restarting or resetting devices, including wireless gateways, modems, routers, and cable boxes.
• In some cases, you may have power back but not your Xfinity services because commercial power has not been restored to our network in that area.
• Always stay clear of downed power and cable lines in the interest of safety.

Tips for Comcast Business customers:

• Download the Comcast Business App and enable Be Anywhere to allow another device to make calls with a business’s Caller ID.
• Enable Call Forwarding so business calls can be received on mobile devices.
• Check that the battery backup works so Voice Services will still be available during a power outage.
• Make sure Connection Pro services are set up correctly. The automatic wireless backup feature will help devices stay up and running.

Comcast is committed to helping you stay connected. For more information, you can chat online with an agent, visit Xfinity.com/response or connect with Comcast on Twitter at @xfinitysupport.

2/25: 12:30 pm Update – Thousands of residents and businesses continue to be without power in Western Washington due to last night’s windstorm that impacted the region and is affecting Xfinity and Comcast Business services. Here’s what you need to know about the restoration process by steps:

1. Utilities reconnect electricity to our network infrastructure.
2. Power must be restored to your home.
3. Utilities and road crews clear any damage at repair sites.
4. Once safe, our technicians can begin repairs on the network.
5. Customers may need to restart devices like modems, routers, and cable boxes.

2/25: 8:00 a.m – More than a hundred thousand residents and businesses are without electricity in Western Washington due to windstorm damage in the region. If the power outages are impacting your Comcast services, here’s what you need to know.

• Electricity must be fully operational for homes and businesses for our network to deliver Xfinity and Comcast Business services. In some cases, power outages outside of your immediate area may be affecting our infrastructure and causing service disruption in your area., These outages which could extend the service restoration timeline.

• During this type of event, emergency services and power restoration take priority. Our technicians need to wait for utility companies to clear debris, address damage and ensure a site’s safety before we can begin our restoration efforts. We begin work immediately upon giving approval to do so.  If your power has been restored but still do not Comcast services, please restart or reset devices, including wireless gateways, modems, routers, and cable boxes.

• In some situations, you may have power restored but not your Comcast services.  This may mean that the electricity supply that powers our network has yet to be restored in other areas.

We appreciate your patience in the restoration process and are committed to keeping you connected, no matter the weather. When such events happen, you can  check for outages or fix common service issues at xfinity.com/status or the Xfinity App. Comcast Business customers may contact Service Status Center | Comcast Business.

Thank you for your understanding and patience as we work through this. We will continue to provide updates as new information becomes available.