Severe weather in Washington is unpredictable and can cause outages. But with Comcast, there are still ways to stay connected, entertained, and informed. In most cases of severe weather, the two most significant impacts are commercial power outages and damage to our network. We are committed to working around the clock to restore services as quickly and safely as possible.
Comcast’s Internet, TV and telephone services for homes and businesses require commercial power. During a power outage, these Comcast services may stop functioning. Mobile phone service may also be affected. In a power outage, we cannot access the network and restore service until after your local utility has gone in to fix and restore their services.
As a result, you may get power restored at your home or business and not have access to Comcast services. As always, in these situations, we work closely with our local utility partners to restore services once commercial power is restored. While utility companies in our state plan to avoid power outages and quickly resolve any outages, service interruptions are possible.
Here are a few things you can do to prepare for any weather-related outage:
- Get updates on service outages: Sign into the Xfinity app or com to update your contact information, including your mobile phone number, so that you can receive text alerts about service interruptions. Click HERE to learn how. Are you already registered? You can always text OUT to 266-278 to check for outages in your area.
- Stay connected, click HERE to explore our apps: Our Xfinity App allows you to view local network outages, receive chat support from Xfinity Assistant, check the status of a service call, and more. The Xfinity Stream app allows you to download movies and shows to watch offline, watch live TV from your mobile device, get weather updates, and more.
- Comcast Business customers can check their My Account app on their mobile devices or the Comcast Business Status Center to get information and valuable updates.
- Follow us on Twitter —our handle is @ComcastORSWWa, and we post valuable updates in instances like these in Washington.
Comcast has you covered in Washington. We’re committed to keeping you connected, no matter the weather. Stay safe, and as always, thank you for being an Xfinity or Comcast Business customer.
