Comcast Technician Saves the Day with Customer in Gig Harbor

Grant Morris stands in front of a purple Xfinity van.

It is National Customer Service Week so it is the perfect time to share another story of one of the many ways Comcasters will go above and beyond to make sure we are doing everything we can to help our customers.

Comcast Technicians spend their days out in our communities and working with customers face-to-face, making sure their needs are met. Our technicians regularly go beyond the standard call of duty in big and small ways – whether that’s helping a customer fix one of their TVs or even coming to their aide when they are in a difficult situation.

Technician, Grant Morris, was helping a customer in Gig Harbor fix her TV when disaster struck. The 82-year-old customer fell and hit her head on a hard bench and lost consciousness. Thankfully, Grant was ready to jump into action and help her in the moment.

Grant immediately recognized that the customer was unconscious. Having served in the military, being trained in CPR, and having experience giving aide to customers when accidents happen, he was fully prepared to help her.

He quickly grabbed her hand and yelled her name.  After 10 seconds, Grant felt her squeeze his hand back and saw her face begin to respond.

After Grant was able to get her to fully wake up, he checked in with her neighbors and brought them in to help as well. The customer seemed to be stable, but they all agreed to call 911 for more help.

Grant stayed with her when the Gig Harbor Fire Department arrived and tended to her. He was relieved to quickly find she was quickly joking around and having a good time with the firefighters. It was a welcome relief in a harrowing situation.

The customer was able to recover without having to go to the hospital and Grant was able to fix the issue she was having with her TV.

The situation was certainly a challenge, but thankfully Grant was prepared and ready to step up in the moment, and he relishes in the chance to solve problems and keep customers satisfied.

In Grant’s words:

“One thing I love doing in this job is troubleshooting and I like to see people happy when I leave there. That’s what I love doing and what I love about my job.”

And his colleague and Comcast Tech Ops Supervisor Josh Taylor’s words:

“We greatly enjoy having Grant on our team. His quick thinking and owning it usually helps our customers connect with the ones they love. In this case Grant was able to have an even bigger impact and thankfully was ready to help.”

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