By Shakira Shanks, Customer Experience Director – Comcast Washington
As Washington state’s leading provider of video, high-speed Internet, and phone service, we know you are counting on us to stay connected, protected, and entertained. And we do not take for granted the role we play in your everyday life. Our customers in Washington are highly tenured and loyal, and we thank you for your business and for placing your trust in us. We also listen.
You’ve told us that Xfinity delivers a quality product, and you’ve received professional and polite service. Still, the company lacks rewarding customer loyalty, and there has been little to no appreciation for subscriber loyalty. If we had a loyalty program to reward loyal customers, that would make a difference. We’ve heard you and are excited to announce Xfinity Rewards, a rewards program for our customers in Washington and across the country.
Xfinity Rewards was built around a simple idea: to give back to customers, just for being a customer, through unique and unforgettable experiences that only Comcast NBCUniversal can deliver. The multi-faceted program spans media and entertainment, sports, music, and technology.
Members enjoy special perks like $1 Movie Rentals, access to free content, discounts at Universal Parks & Resorts, early access to the latest Comcast technologies, products, features like the new xFi Advanced Gateway with Supersonic WiFi, and Xfinity Mobile benefits and savings. Customers also have a chance to enter sweepstakes for the opportunity to redeem rewards for unforgettable experiences like exclusive live stream events, meet and greets with athletes, trips, and, or tickets to events. For more details about specific rewards, you can read our news release here.
Joining Xfinity Rewards is FREE for customers. Signing up only takes a minute through the Xfinity App or online at xfinity.com/rewards. Upon enrolling, members are placed in Silver, Gold, Platinum, or Diamond tier based on how long they’ve been a customer, with access, and the types of rewards based on tenure with Comcast. Rewards are available immediately upon signing up for the program, so members can start exploring and enjoying them right away, with new opportunities added frequently throughout the year.
We exist because of you, our Washington customers. You are at the center of everything we do. With Xfinity Rewards, we want to connect you to more of what you love with the most innovative technology available anywhere while giving back and saying thanks – just for being a customer.