Comcast at work in North Seattle

Comcast is upgrading its network in parts of North Seattle. We are always working to provide better and richer experiences to our customers. What follows is the list of areas where we expect to be the week of December 18.

If your home is affected, our XFINITY Internet, TV, and Voice services will be interrupted, and you will experience intermittent, and in some cases consistent loss of service. This will include your ability to make 911 calls. Your XFINITY Home services will continue to be active and monitored.

Please be on the lookout for a letter and a door hanger with additional information about when we will be in your neighborhood and when your services will be interrupted. Our goal, as we enhance our network, is to affect as few customers as possible for as short of a period of time as possible. We apologize in advance for any inconvenience. This network improvement activity will pave the way for more awesome – i.e. faster Internet speeds, better reliability, and future innovation and service enhancements.

As always, thank you for being an XFINITY customer.

Here are the areas we will be this week. Boundaries are often fluid and based on the path of the network and property lines on any given street, so it’s best to rely on the letter and brochure you received at your door for the precise timing of what’s going on with your home or business.

Monday: N. 137th Street around the intersections with Linden Avenue N, North Park Avenue N and Wingard Court N; and N. 145th Street and south from Lenora Place N to Roslyn Place N. extending toward N. 137th Street.

Tuesday:  Areas around N. 145th Street N and N. 143rd Street from around Linden Avenue N to east of Lenora Place N plus some areas south of N. 143rd along Aurora Avenue N and Midvale Avenue N toward N 140th Street.

Wednesday: Areas around N. 137th Street N around Linden and Aurora.

Thursday: Parts of Linden south of N. 143rd to N. 138th Street; areas of N. 143rd radiating from the intersections with Wallingford Avenue N and Burke Avenue N and areas of N. 143rd around and just south of its intersection with Bagley Avenue N. 

Things to know:

In the event construction work has disturbed landscaping or caused damage to your property, please call 1-253-394-0603.

Here are some basic Internet and video troubleshooting reminders:

• Find instructions to reboot your modem: xfinity
• Find your wireless password at: xfinity.com/support/internet/view-change-wifi-password
• Change the TV input to restore your TV services by pressing the input button, located on your remote.
• Still having issues with your XFINITY services? Visit xfinity or call us at 1-800-XFINITY