Above: scenes from Kenmore.
UPDATE: August 31, 7 p.m.
As of Monday evening, approximately 3,000 Comcast customers in the Western Washington region are experiencing some level of service disruption. Of 15 major trouble spots identified, eight have been cleared for access to us by power companies at this time and repairs are under way.
UPDATE: August 31, 12:00 p.m.
As of Monday morning, approximately 6,000 Comcast customers in the Western Washington region are experiencing some level of service disruption. North Puget Sound and Redmond are experiencing the highest number of service interruptions. Of the more than 50 trouble spots identified, less than half have been cleared for access to us by power companies at this time.
As a reminder, when both commercial power and Comcast infrastructure are impacted – such as in a fallen tree taking down lines – the power company must first clear the area before Comcast crews can begin their repair work. Therefore, there is often a lag time between when a customer’s power is restored and when their Comcast services are back online. Additionally, there may be damage to our infrastructure a block or two away that is impacting service, but may not be immediately visible to an affected subscriber.
If you are a Comcast customer who has had utility power for more than 8 hours and whose Comcast service is not yet restored, please let us know (click here for how to contact us)
We are committed to restoring all services levels as quickly and safely as possible. Thank you for your continued patience, and we regret any inconvenience this may cause.