Storm update for Aug. 30, 2015

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UPDATE: August 30, 5:15 p.m.

Comcast continues to have more than 500 employees and contractors busy working to restore services to our valued customers. Services to about 30,000 customers remain affected in Western Washington, almost all due to power outages, down from 152,000 at the height of the storm. The electrical transmission systems in Everett, Ferndale, Bellingham, and other areas still have significant storm related damage. During the recovery phase after severe weather, safety remains a paramount concern. As such, we may have to wait to address certain areas until power crews declare the areas safe. As soon as they do, we are ready to move in.

UPDATE: August 30, 1:15 p.m.

As a result of the Saturday windstorm and power outages, Comcast has 511 employees and contractors busy in the field right now working to restore service to all our valued customers. We estimate 49,000 customers remain affected in Western Washington, almost all due to power outages, down from 152,000 at the height of the storm. The update below is still current in that power companies and our own visual inspections conducted during repairs indicate Everett, Ferndale, Bellingham, and many other areas still have a lot of damage. We have re-routed a fiber-optic line to restore services in parts of Grays Harbor County including Westport. See photos of some of the damage here.

Above: scenes from Lake Forest Park

UPDATE: August 30, 10:15 a.m.

SUMMARY:

As a result of the Saturday windstorm and power outages, some of our Washington customers continue to experience service interruptions. We remain committed to restoring service in the most safe and timely manner possible. Our dedicated team of technicians, engineers and customer care representatives are working overtime to restore services to each and every Comcast customer.

DETAIL:

Based on power company reports, we estimate approximately 70,000 Comcast customers continue to experience some level of service disruption. In the last 24 hours service has been restored to more than 80,000 customers – a reduction of more than 50 percent from yesterday’s high of 152,000 at the height of the storm.

We understand that power crews are tackling damaged areas as best they can. For all crews, safety is the top concern. It’s only when electrical crews have finished their repair and restoration that we can move in and make our own repairs.

There is damage throughout our service area in Western Washington, in places as far apart as Aberdeen and Bellingham. Among the areas hardest hit by the storm are Everett, Lake Forest Park, Kenmore, Bothell and Woodinville, and many areas around them. There is considerable damage in many other areas as well, such as Westport, Grayland, Ocasta and Tokeland in Grays Harbor County.

No matter where in Washington that you live, we know that it has been a rough 24 hours. At Comcast we are exceedingly grateful for your continued understanding and patience.

For those still experiencing power outages, here are some links you may find helpful: