Comcast estimates we have about 17,000 customers without service today, mostly due to power-related issues. In Pierce County, we’ll be working to reconnect more than 300 individual lines between homes and our plant. In East and South King County, they’ll be rehanging more than 500 of these lines. There and at hundreds of homes in Thurston County, we will be focusing on areas listed in yesterday’s last report, below.
There are still some areas without power. What we’re doing today is driving those areas and trying to identify Comcast plant damage. In some cases, we can’t actually repair damage until power companies finish work on their lines. But we’re hoping to get the repairs done today that can be safely completed so that Comcast services comes up when the electricity returns.
We know many people are frustrated. So are we, because this was a nasty storm with profound power-related problems. We’re out there, and are working to achieve the goal of fully restoring service to all our customers as quickly as possible.
Note: You are welcome to leave comments at this post, but we don’t monitor this site 24/7 for purposes of customer service. If you have a customer service question or report, call us at 1-800-COMCAST, email us at we_can_help (‘at’ symbol) cable.comcast.com, or reach out via Twitter to @ComcastCares. Please DO NOT use this WordPress site to report an outage.