As those Tweets suggest, XFINITY Wi-Fi has been handy for countless people since we begin sharing Wi-Fi throughout the community. Two of our techs based in Auburn, Washington, have been making videos to help educate customers about products and services. Brian and Rick get a lot of questions when they’re out on jobs, and so […]
Video Discusses Ways to Enjoy Faster and Stronger Wi-Fi in Your Home
One of the topics that comes up from time to time in social media is the topic of wi-fi speeds. We made a quick video here in Washington that talks about where to place your router and a couple of other topics. We hope this is helpful. Just to be clear about the purpose of […]
Help Yourself to Comcast’s Self-Service Features
Comcast offers you a bunch of ways to take control of your account 24/7 and get the most of what you pay for. We filmed these four videos here in Washington in order to explain a few of our favorite Self-Service features and introduce some of the 3,500 employees who serve you here. ___ This first […]
Comcast Offers Self-Help, Self-Service Tools for Your Xfinity Account & Equipment
A big night of TV viewing at the Neary household is when my wife and I devour programming on the DIY Network. A recent night of DIY glory got me thinking that it might be interesting to put all of Comcast’s self-help resources together. The company has built out a robust set of Xfinity self-help […]
Video: Unboxing Your Comcast Xfinity Triple-Play Self-Installation Kit
Today we complete a trifecta of DIY videos we’ve produced here in Washington state about Comcast’s self-installation kits for Xfinity products and services. Our video producer Ed Hauge and technical help wizard Andres Florez have completed the third and final video in the series. Andres is a customer service representative who works from our Lynnwood […]