As we noted below, vandals cut service to several neighborhoods in Federal Way on Wednesday morning. After we complicated splicing individual fiber optic cables as shown above, all services were restored as of about noon.
We know our services are vital to the lives of our customers, and we very much appreciate your patience.
If you’re in the Panther Lake area and still seeing issues, feel free to contact us or here’s information that’s good anytime for how you can troubleshoot Internet services: https://customer.xfinity.com/help-and-support/internet/troubleshooting-your-cable-modem There are excellent customer service resources with our My Account app, which among other things can help you reset your router remotely: https://customer.xfinity.com/help-and-support/xfinity-apps/get-my-account-app