Comcast crews completed splicing fiber and officially restored to service all customers impacted by this outage at approximately 4 p.m.
3 p.m. Service has been restored to more than half of the 5,000 to 7,000 Spokane customers impacted by the outage. The new estimate on when services will be restored to all customers is 4 p.m.
11:30 a.m. The latest update: service has been restored to approximately 25 percent of the customers impacted by the outage. Estimates are that all customers should have their services restored by 3 p.m.
At approximately 4:45 a.m. today 300 feet of fiber optic cable lines strung through a temporary location at a construction site for the North-South freeway project were cut and stolen, resulting in a loss of all television, high-speed Internet and phone services for as many as 5,000 to 7,000 Comcast customers in Northeast Spokane.
Comcast technicians have been at the location since the early morning, repairing the damage and working as quickly as they can to restore services. Some customers can expect to see their services restored by noon today with all services restored to all customers by 3 p.m., according to the latest estimates provided by repair crews on site.
Comcast is filing a police report. The company is not releasing the exact location of the theft.
Normally, the fiber optic lines would have been located in a secure location buried in conduit several feet beneath the ground. However, due to freeway construction, these fiber lines, which provide video, voice and data services to thousands of Comcast customers, had be located in a less secure temporary location due to freeway construction.