Comcast is upgrading its network in parts of North Seattle. We are always working to provide better and richer experiences to our customers. What follows is the list of areas where we expect to be the week of September 18.
If your home is affected, our XFINITY Internet, TV, and Voice services will be interrupted, and you will experience intermittent, and in some cases consistent loss of service. This will include your ability to make 911 calls. Your XFINITY Home services will continue to be active and monitored.
Please be on the lookout for a letter and a door hanger with additional information about when we will be in your neighborhood and when your services will be interrupted. Our goal, as we enhance our network, is to affect as few customers as possible for as short of a period of time as possible. We apologize in advance for any inconvenience. This network improvement activity will pave the way for more awesome – i.e. faster Internet speeds, better reliability, and future innovation and service enhancements.
As always, thank you for being an XFINITY customer.
Here are the areas we will be this week. Boundaries are often fluid and based on the path of the network and property lines on any given street, so it’s best to rely on the letter and brochure you received at your door for the precise timing of what’s going on with your home or business.
Monday: Neighborhoods around View Avenue N. and Cyrus, Alvin and Loyal Avenues, and then along Golden Gardens Drive and 32nd Avenue around NW 85th Street, as well as well as along 30th Avenue NW between NW 91st and 85th.
Tuesday: Neighborhoods along 31st Avenue NW around NW 94th and south to NW 85th.
Wednesday: Neighborhoods along and around 31st Avenue NW and 30th Avenue NW between about NW 85th to south of NW 80th and then an area between 85th and 80th to include 29th to 27th Avenues NW.
Thursday: Areas between 32nd Avenue NW and 28th Avenue NW between NW 70th and NW 65th Avenues.
Friday: Neighborhoods along 24th Avenue NW between NW 70th and NW 64th Avenues.
Things to know:
In the event construction work has disturbed landscaping or caused damage to your property, please call 1-253-394-0603.
Here are some basic Internet and video troubleshooting reminders:
- Find instructions to reboot your modem: xfinity
- Find your wireless password at: xfinity.com/support/internet/view-change-wifi-password
- Change the TV input to restore your TV services by pressing the input button, located on your remote.
- Still having issues with your XFINITY services? Visit xfinity or call us at 1-800-XFINITY