Comcast is upgrading its network in parts of North Seattle. We are always working to provide better and richer experiences to our customers. What follows is the list of areas where we expect to be the week of July 24.
If your home is affected, our XFINITY Internet, TV, and Voice services will be interrupted, and you will experience intermittent, and in some cases consistent loss of service. This will include your ability to make 911 calls. Your XFINITY Home services will continue to be active and monitored.
Please be on the lookout for a letter and a door hanger with additional information about when we will be in your neighborhood and when your services will be interrupted. Our goal, as we enhance our network, is to affect as few customers as possible for as short of a period of time as possible. We apologize in advance for any inconvenience. This network improvement activity will pave the way for more awesome – i.e. faster Internet speeds, better reliability, and future innovation and service enhancements.
As always, thank you for being an XFINITY customer.
Here are the areas we will be this week. Boundaries are often fluid and based on the path of the network and property lines on any given street, so it’s best to rely on the letter and brochure you received at your door for the precise timing of what’s going on with your home or business.
Monday: We’re working in neighborhoods on the northeast edge of Green Lake. around Northeast 71nd and 72nd streets, and part of 73rd.
Tuesday: NE 85th street between Meridian and Corliss avenues, and then southward with part of Sunnyside Avenue to NE 75th to include areas around 1st and 2nd avenues as the neighborhood wraps around the lake.
Wednesday: A large curved area radiating around Woodlawn Avenue from 75th to the lake and 73rd.
Thursday: We change neighborhoods, toward the south. We’ll be working in a rectangular area with the boundaries of NE 55th to 50th between Kensington and 7th Avenue.
Friday: Green Lake Way, Ashworth and Woodlawn between 57th and 50th, and areas around Wallingford between 55th and 50th.
Things to know:
In the event construction work has disturbed landscaping or caused damage to your property, please call 1-253-394-0603.
Here are some basic Internet and video troubleshooting reminders:
- Find instructions to reboot your modem: xfinity
- Find your wireless password at: xfinity.com/support/internet/view-change-wifi-password
- Change the TV input to restore your TV services by pressing the input button, located on your remote.
- Still having issues with your XFINITY services? Visit xfinity or call us at 1-800-XFINITY