Comcast is upgrading its network in parts of North Seattle. We are always working to provide better and richer experiences to our customers. What follows is the list of areas where we expect to be the week of October 30.
If your home is affected, our XFINITY Internet, TV, and Voice services will be interrupted, and you will experience intermittent, and in some cases consistent loss of service. This will include your ability to make 911 calls. Your XFINITY Home services will continue to be active and monitored.
Please be on the lookout for a letter and a door hanger with additional information about when we will be in your neighborhood and when your services will be interrupted. Our goal, as we enhance our network, is to affect as few customers as possible for as short of a period of time as possible. We apologize in advance for any inconvenience. This network improvement activity will pave the way for more awesome – i.e. faster Internet speeds, better reliability, and future innovation and service enhancements.
As always, thank you for being an XFINITY customer.
Here are the areas we will be this week. Boundaries are often fluid and based on the path of the network and property lines on any given street, so it’s best to rely on the letter and brochure you received at your door for the precise timing of what’s going on with your home or business.
Monday: Areas radiating from 20th Avenue NW to 26th Avenue NW between NW 95th to 90th Streets and along 24th and 25th Avenues to NW 85th Street.
Tuesday: 15th Avenue NW from north of NW 96th Street to NW 85th Street, and a large square area from 17th to 19th Avenues between NW 97th to NW 95th Street.
Wednesday: 17th to 19th Avenues between NW 95th Street to NW 85th Street.
Thursday: Areas around North Beach Park, and homes around Jones Avenue and NW 86th Street as well as 21st to 24th Avenues in that area.
Things to know:
In the event construction work has disturbed landscaping or caused damage to your property, please call 1-253-394-0603.
Here are some basic Internet and video troubleshooting reminders:
- Find instructions to reboot your modem: xfinity
- Find your wireless password at: xfinity.com/support/internet/view-change-wifi-password
- Change the TV input to restore your TV services by pressing the input button, located on your remote.
- Still having issues with your XFINITY services? Visit xfinity or call us at 1-800-XFINITY