Severe weather and power outages may affect your XFINITY or Comcast Business services in Washington state. This page details how these instances affect our services and offers some tips for managing your Comcast service.
During severe weather, the two biggest impacts are commercial power outages and damage to our network. We work around the clock and use all of our resources to restore services as quickly and as safely as possible.
This also means proper planning, and we work in advance to prepare for these major weather events. We call more work crews, move generators and take other steps to ensure our systems, networks and operations centers are resilient.
We also partner with local power crews in outages and severe weather. They are the first priority. This means we are unable to restore your Xfinity, or Comcast Business service until the power company has restored service to your neighborhood. For more details on how your services could be impacted during a storm or severe weather and some helpful resources, please visit our Xfinity Storm Ready and Comcast Business Storm Ready websites.
This video details how a loss of power may affect our Xfinity internet and TV services, and Comcast Business services:
Below are some answers to frequently asked questions around power outages and severe weather situations. There are also some helpful troubleshooting tips you can use if you are experiencing general service issues.
Q: I have power, but my Xfinity services are out. Why don’t I have Xfinity services?
While the power to your home may be on, parts of our network that provide your Xfinity service may be in areas where the commercial power is unavailable, leading to a disruption of service. Once power is restored to those portions of the network, we will restore service ASAP when it is safe to do so.
To verify that this is the case, you can try unplugging your Xfinity equipment from its power source, waiting five seconds, and plugging your equipment back into the power source.
Please be assured that we are working to restore service as quickly and safely as possible. Get outage updates for your area and information about your Xfinity service by visiting My Account. Comcast Business customers can visit business.comcast.com/myaccount.
Q: What should I do if my Xfinity service is down, and I’m not sure if it’s related to Power or Utilities?
If your service is down, check My Account or the Status Center first to see if there’s a known outage in your area. If it shows an outage for your address, there is no need to call, as we’re monitoring our network and will work quickly to restore your service as soon as conditions are safe.
It is possible and quite likely that during storm recovery, not all services will be restored at the same time and there are times when you will need to report service interruptions.
You may notice some temporary service interruptions while our technicians work to get everything repaired.
Q: My neighbor has TV, Internet, and Voice services but I do not.
Even though your neighbor may have service, it’s possible that your home receives its Xfinity connection from another part of our network that has been affected by an outage event. Crews will restore services as quickly as possible.
Check My Account or the Status Center to see if an outage has been reported for your address. If your services are out, but it’s not reported, please notify us of your outage within My Account or by calling 1-800-XFINITY (1-800-934-6489). Comcast Business customers can visit business.comcast.com/myaccount.