Morning Morning Storm Repairs Update from Comcast

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Monday morning, we again have 800 employees in the field. They are doing everything from repairing damage to 181 pieces of equipment to reconnecting lines to hundreds of individual homes.

 We are following behind electrical crews, since we need them to do their work first. As we’ve said in the posts below, it’s often only when power returns that the total damage to an area becomes clear. So we know there is more damage out there that has not been identified but that we’re staffed to tackle when power comes back up.
We’re all very glad that some of the predictions of high winds Sunday night did not materialize. We are being extra careful out there, because the roads are very icy Monday morning.
As we’ve done on previous days, we’re shifting employees from regions that got less storm damage to areas that got more. For example, we’ve moved employees from Everett, Aberdeen and Bremerton to Olympia, Lacey, Tumwater and the rest of Thurston County. We’ve also got 24 contractors working in Thurston County today. Our Seattle office sent several people, including their head tech supervisor, to Pierce County to help there.
Our Spokane and Bellingham offices sent techs to East and South King County. In that area alone, we plan to re-hang and reconnect more than 600 individual lines today between individual homes and the main lines.
Please see our posts below for more information about how we’re working to restore service.

Note: You are welcome to leave comments at this post, but we don’t monitor this site 24/7 for purposes of customer service. If you have a customer service question or report, call us at 1-800-COMCAST,  email us at we_can_help (‘at’ symbol) cable.comcast.com, or reach out via Twitter to @ComcastCares. 

 

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