Statement in response to WA AG’s latest filing

The following may be attributed to Marianne Bichsel, vice president of external affairs for Comcast’s Washington Region:

“We strongly disagree with the Attorney General’s new claims.  The Service Protection Plan gives those consumers who choose to purchase it great value by covering virtually all service charges over 99% of the time.  The Attorney General’s new assertions are largely based on a flawed methodology and assumptions, and today’s press conference misrepresented the facts.  In fact, the court flatly rejected the AG’s mischaracterization of Comcast’s routine handling of agent call records. We will continue to vigorously defend this in court.”

UPDATE
Additional information in response to WA AG:

“As confirmed by the court, any accusation that Comcast deleted calls because of this investigation is just plain wrong. In fact, we gave the AG over 4,500 call recordings and they have only listened to 150 of them.”

“Our customers can sign up for our protection plan through calls, technician visits, in stores or online. So it makes no sense to base a case on what is or isn’t said on certain calls. This case is an overreach. And note that today, we send email confirmations to every single customer who signs up for that service.”