The Everett Herald recently wrote a profile of our call center there; the story is, as far as we know, the only story recently to explain how Comcast supports its technicians when they are in your home. You can read the story here.
Our favorite quote comes from the director of the center:
“We used to have more customers saying bad things than good things, but now that has shifted,” Jon Fleischmann said. “We have more customers saying good things than bad. And we want to keep on that trend.”
We hope you find the story a good behind-the-scenes read on how we strive to give customers a great experience every day.