(For the most recent update, please click here)
There are still many repairs going on in Western Washington, mostly in Snohomish County. There are 70 spans of fiber down today, Saturday, that we’re tackling with repairs. You can hear more about that in the videos above.
The number of spans down in Spokane, 446, provides a sense of the greater damage there. We’re moving even more resources to Spokane County, where power companies and others say the storm caused record amounts of damage. Technicians from Western Washington have already been working in Spokane (you can see some pictures they’ve taken, above).
This weekend, we expect more technicians will travel over the mountains to Spokane. They come from a variety of places: Auburn and South King County, Bellingham, Seattle, and Tacoma/Pierce County.
As power companies clear areas for Comcast crews to enter, we’re finding considerable damage to plant. Power companies estimate restoration of services in Spokane will continue into next week. That’s why we’ve already sent crews from Western Washington over the mountains to help. As of yesterday about 50 of the 150 Comcast employees in Spokane who are working on storm recovery still don’t have power at their own homes.
We are often unable to provide a repair ETA because of the extensive damage to the network. Oftentimes, we cannot enter areas until power crews have completed their restoration and made the area safe. It’s sometimes only then we can see the extent of damage and can make repairs. In addition, as power comes up throughout a region, crews move around.
This is also why there can be a lag time between when power comes up and when your services are restored. The good news is that more than 99 percent of the time, when your power comes up, your Xfinity products and services come back up. If you don’t see the services return, it’s good to perform a powercycle to “freshen up” the equipment.
On some occasions, you may have power at home but not Comcast services. This is usually due to damage in the network around you. We are grateful for your faith and patience.
Comcast crews are working hard today and will be working hard through the weekend and next week to restore service as quickly as they can and as safely as they can. We want services restored to each and every Comcast customer.
For a comprehensive view of the storm aftermath through social media, click here to see what is appearing with the hashtag #wawx. For a focus on the Spokane area, click here to see the results for hashtag #Inlandwind.